Frequently Asked Questions
Everything you need to know about our wine education tools and accessories.
How long will it take for my order to arrive?
Standard domestic shipping typically takes 3-7 business days. International orders can take between 10-21 business days depending on customs processing in your country.
Do you offer international shipping for your posters and books?
Yes, we ship our educational materials worldwide. Please note that international customers are responsible for any customs duties or taxes incurred upon arrival.
What is your return policy for damaged items?
If your order arrives damaged, please contact our support team within 14 days of receipt with photos of the damage. We will happily send a replacement at no extra cost.
Can I track my shipment?
Absolutely. Once your order is processed, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Are your wine glasses dishwasher safe?
While our high-quality glassware is durable, we recommend hand-washing to maintain clarity and prevent accidental breakage during high-pressure cycles.
Do you offer bulk discounts for wine educators or retailers?
Yes, we provide wholesale pricing for bulk orders of our maps, books, and tasting tools. Please reach out to our sales team via the contact form for a custom quote.